Terms And Conditions
Knightsbridge Cleaners Standard Service Terms
These Terms and Conditions set out the basis on which Knightsbridge Cleaners provides cleaning services to residential and commercial clients in the United Kingdom. By placing a booking or allowing any work to commence, you agree to be bound by these Terms and Conditions for yourself and on behalf of any person or organisation on whose behalf you are acting.
If you do not agree to these Terms and Conditions, you must not make a booking or use our services.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below.
Client means the individual, company or other legal entity that requests or accepts the provision of cleaning services from Knightsbridge Cleaners.
Company means Knightsbridge Cleaners, the provider of the cleaning services.
Services means any cleaning or related services provided by the Company, including but not limited to regular domestic cleaning, one off deep cleaning, end of tenancy cleaning, commercial and office cleaning, and related ancillary services.
Operative means any cleaner, technician, contractor, or other person engaged by the Company to provide the Services.
Premises means the property or properties where the Services are to be carried out.
2. Scope of Services
The Services will be carried out as agreed at the time of booking, based on the description provided by the Client and the type of service selected. A standard checklist for each service type may be made available, but the exact tasks carried out will depend on the condition of the Premises, the time allocated, and any specific instructions agreed in advance.
The Company does not guarantee the removal of permanent stains, heavy build up or defects in materials, nor restoration of items or surfaces beyond normal cleaning. The Services do not include repairs, pest control, structural work, or any activity that may present a health and safety risk to Operatives.
Any additional services requested on site that were not agreed at the time of booking are subject to the Companys discretion and may incur additional charges.
3. Booking Process
Bookings may be made by the Client through the Companys accepted booking channels. By making a booking, the Client confirms that all information provided is accurate, complete and up to date, including access details, parking arrangements and the condition and size of the Premises.
The Company reserves the right to refuse or cancel any booking at its discretion, including where the Premises are not as described, where health and safety may be compromised, or where the Client has previously breached these Terms and Conditions.
Bookings are accepted subject to the availability of Operatives. Any times or dates provided are estimates and not guaranteed, although the Company will use reasonable endeavours to meet agreed appointment times. The Client must ensure that either the Client or an authorised representative is present at the start of the appointment to grant access and confirm requirements, unless alternative arrangements for access have been agreed in advance.
4. Access and Client Obligations
The Client is responsible for providing safe and reasonable access to the Premises at the agreed time. This includes any keys, access codes, or entry arrangements notified to the Company in advance.
The Client must ensure that the Premises are safe for work to be carried out, with electricity, lighting and running water available where required. Any fragile, valuable or easily damaged items should be safely stored away or clearly identified to the Operative before work commences.
The Client must not request or allow Operatives to undertake any work that is outside the agreed scope of Services or that may present a risk to health, safety, or property, such as climbing on inappropriate equipment, using unapproved chemicals, or moving heavy furniture alone.
5. Prices, Estimates and Quotes
Prices are normally provided based on the information supplied by the Client at the time of booking, including size and type of the Premises, service type, and estimated time required. The Company reserves the right to amend the quoted price if the information provided by the Client is inaccurate or incomplete, or where the actual condition of the Premises requires additional work.
Any price list or rate card published by the Company is subject to change without notice. The applicable rate will be confirmed to the Client at the time of booking. Unless otherwise stated, prices are quoted in pounds sterling and are exclusive of any applicable taxes.
6. Payments and Charges
Payment terms will be communicated at or before the time of booking. The Company may require full or partial payment in advance, or at the time the Services are completed, depending on the nature of the booking.
Payment must be made using a method accepted by the Company. The Client is responsible for ensuring that any payment method used is valid and has sufficient funds or credit available. Where payment fails or is reversed, the Client remains liable for the full amount due and any reasonable costs incurred by the Company in recovering that amount.
For ongoing or recurring services, the Client authorises the Company to take payment in accordance with the agreed schedule. Rates for recurring services may be reviewed periodically, and any changes will be notified to the Client in advance.
If the Client disputes any part of an invoice or charge, the Client must notify the Company in writing as soon as reasonably possible and no later than seven days after the relevant service date. The undisputed portion must still be paid by the due date.
7. Cancellations and Amendments
The Client may cancel or amend a booking by notifying the Company within the minimum notice period specified at the time of booking. Where no specific period is stated, the default minimum notice period is 24 hours before the scheduled start time.
If the Client cancels or significantly changes a booking with less than the required notice, the Company may charge a cancellation fee up to the full value of the booked Services, to cover administrative costs and loss of allocated time.
If the Client fails to provide access to the Premises at the agreed time, or where the Operative is unable to commence work due to circumstances under the Clients control, the Company may treat the booking as cancelled by the Client and may charge the applicable cancellation fee.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, such as severe weather, transport disruption, illness, or equipment failure. In such cases, the Company will offer an alternative appointment time. Where the Client does not accept a reasonable alternative, any prepayments for the cancelled service will be refunded.
8. Changes During Service Delivery
If during the provision of the Services it becomes apparent that the work required is substantially different from that agreed at the time of booking, the Operative will notify the Company and the Client. The Company may propose an amended price, revised scope, or additional time. If the Client does not accept the proposed changes, the Company may limit the Services to what can reasonably be carried out within the original scope or may discontinue the service, charging a reasonable fee for the time spent on site.
9. Health, Safety and Conduct
The Company is committed to maintaining high standards of health and safety for Clients and Operatives. Operatives are instructed not to carry out tasks that may risk injury or damage, including working at unsafe heights, lifting excessive weights, or using hazardous substances that are not approved in advance.
The Client must treat Operatives with respect and must not subject them to any form of abuse, harassment or discriminatory behaviour. The Company may immediately withdraw its Operatives and terminate the visit if they are subjected to threatening, unsafe or inappropriate conditions. In such circumstances, the Client may be liable for the full value of the booked Services.
10. Materials, Equipment and Client Supplies
Unless otherwise agreed, the Company will provide cleaning materials and standard equipment necessary to perform the Services. The Client must inform the Company in advance of any surfaces or items requiring special products or methods, or if there are any known sensitivities or restrictions regarding chemicals used within the Premises.
Where the Client requests or insists on the use of their own products or equipment, the Company does not accept liability for any damage or unsatisfactory results arising from their use. The Client is responsible for ensuring that such products are safe, in date, and suitable for the intended purpose.
11. Waste Handling and Environmental Regulations
The Company will handle general non hazardous household and office waste generated in the course of carrying out the Services in accordance with applicable waste and environmental regulations. Operatives will not remove from the Premises any waste that is classified as hazardous, regulated, clinical, or subject to special disposal requirements, including but not limited to chemicals, paint, solvents, medical waste, sharps, asbestos, or electrical equipment designated for special disposal.
The Client is responsible for ensuring that any such restricted waste is disposed of through appropriate channels. Where the Services include removal of general waste or rubbish as specifically agreed in advance, the Company will arrange for appropriate handling through authorised carriers, and additional charges may apply.
The Client must not request or permit Operatives to dispose of waste in an unlawful manner, such as fly tipping or using unauthorised bins or areas. The Company reserves the right to refuse to handle any waste that, in its reasonable opinion, poses a health, safety, or legal risk.
12. Damage, Loss and Liability
The Company will exercise reasonable care and skill in providing the Services. If the Client is dissatisfied with any aspect of the Service, the Client must notify the Company as soon as reasonably possible and in any event within 24 hours of completion, providing details and, where appropriate, evidence of the issue. The Company will review the matter and, where appropriate, may arrange a re clean of the affected areas or offer a reasonable adjustment.
The Companys liability for any damage or loss arising out of or in connection with the Services, whether in contract, tort, or otherwise, is limited to the lesser of the cost of repairing the damage or the total amount paid by the Client for the specific service in question. The Company is not liable for normal wear and tear, pre existing damage, defects in materials or surfaces, or outcomes resulting from the Clients failure to follow instructions or warnings.
The Company is not liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
The Client must ensure that all valuable items, including cash, jewellery, and important documents, are safely secured before the Services commence. The Company will not be responsible for loss of such items unless there is clear evidence of negligence or wrongdoing by an Operative.
13. Insurance
The Company will maintain appropriate insurance cover in respect of its legal liabilities arising from the provision of the Services. Details of the cover may be provided on request. The existence of insurance does not extend or increase the Companys liability beyond the limits set out in these Terms and Conditions.
14. Keys and Security
Where the Client provides keys or access devices to the Company, reasonable care will be taken to keep them secure and to prevent unauthorised access. Keys will be identified with non personal codes and stored securely when not in use.
If a key is lost due to the Companys fault, the Companys liability will be limited to the reasonable cost of cutting a replacement key or, where necessary, replacing the affected lock, up to a reasonable limit. The Company is not liable for any consequential losses arising from key loss.
15. Complaints and Service Issues
The Client should raise any complaint or concern about the Services as soon as reasonably possible. The Company will investigate the issue and seek to resolve it in a fair and prompt manner, which may include offering a re clean or other appropriate remedy.
Raising a complaint does not entitle the Client to withhold payment for undisputed Services. Any adjustment or refund will be at the Companys discretion, subject to applicable law and the circumstances of the case.
16. Termination of Ongoing Services
For ongoing or recurring services, either party may terminate the arrangement by giving the notice period specified at the time of booking or, where none is specified, by giving at least 14 days notice. The Company may terminate immediately where the Client is in material breach of these Terms and Conditions, has outstanding unpaid invoices, or behaves in a manner that is abusive or unreasonable towards Operatives or staff.
17. Data Protection and Privacy
The Company will handle personal information about the Client in accordance with applicable data protection laws. Information will be used for purposes including managing bookings, providing Services, processing payments, and handling queries. The Client is responsible for ensuring that any personal data provided is accurate and up to date.
18. Force Majeure
The Company will not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, transport disruption, power failure, or restrictions imposed by law or public authorities.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
20. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed amended to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No waiver by the Company of any breach by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision. No person other than the Client and the Company has any right to enforce these Terms and Conditions.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that particular service, and the most current version will apply to any new or renewed bookings.
