Terms and Conditions for UK Services

These Terms and Conditions set out the basis on which services are provided by the service provider to the client in the United Kingdom. By making a booking, confirming an order, or allowing work to begin, the client agrees to be bound by these terms. They are designed to create a clear and fair understanding of the service arrangement, including the booking process, payments, cancellations, liability, waste responsibilities, and the legal framework that applies to the contract. These terms are intended for general UK service use and should be read carefully before any service is scheduled.

The agreement applies to the supply of services only and does not create any partnership, employment relationship, or agency relationship between the parties. Any variations must be agreed in writing unless the service provider confirms otherwise. Where these terms refer to “we”, “us”, or “our”, they mean the service provider. Where they refer to “you” or “your”, they mean the client, customer, or person booking the service. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

These terms may apply to a wide range of service bookings, including one-off jobs, scheduled appointments, repeat services, and bespoke work. The exact nature of the service will be defined by the agreed quotation, booking confirmation, scope of work, or written proposal. If there is any conflict between these terms and a specific written agreement, the specific written agreement will normally take priority to the extent of the inconsistency.

1. Booking process

A booking is only confirmed when the service provider has accepted the request and, where required, received any deposit or advance payment. The client is responsible for providing accurate information at the time of booking, including the service address, access arrangements, preferred dates, special instructions, and any known risks that may affect the delivery of the service. If the information supplied is incomplete or incorrect, the service provider may need to adjust the price, timing, or scope of the service.

All bookings are subject to availability. A date or time requested by the client is not guaranteed until confirmation has been issued. The service provider may carry out a pre-assessment, site review, or request photographs before confirming the booking, especially where the work may require specialist equipment, additional labour, or safety measures. Any quotation or estimate is based on the information available at the time and may be revised if the actual conditions differ materially.

By accepting the booking, the client confirms that they have authority to instruct the service and permit access to the relevant premises or property. The client must ensure that the service area is reasonably safe and accessible unless the service provider has agreed to carry out preparatory work. If a third party is involved, such as a landlord, tenant, property manager, or contractor, it is the client’s responsibility to make sure that the necessary permissions and approvals are in place before the service date.

2. Payments and pricing

Prices will be stated in the quotation, booking confirmation, or service schedule, and may be listed as fixed fees, hourly rates, or variable charges depending on the work involved. Unless otherwise stated, prices may be subject to VAT or other applicable taxes. The client agrees to pay all amounts due in full and without deduction, set-off, or withholding unless required by law.

A deposit may be required to secure the booking or to cover materials, administration, or preparation costs. Any balance must be paid by the due date stated on the invoice or by the completion of the service if agreed in advance. If payment is late, we may charge reasonable interest and administrative costs to the extent permitted by law. We reserve the right to suspend, delay, or refuse further services where outstanding payments remain unpaid.

If the service requires additional work not included in the original booking, we will normally notify the client before carrying it out where this is reasonably possible. Any extra charges arising from changes to the scope of work, hidden issues, client-requested amendments, waiting time, failed access, or repeated attendance may be added to the final invoice. The client accepts that service charges may increase if the work becomes more complex than originally anticipated.

3. Cancellations, rescheduling, and refunds

The client may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the type of service, the time reserved, and any preparation already undertaken. Where cancellation occurs close to the agreed date, we may retain part or all of any deposit to cover administrative costs, lost time, or materials already purchased. This is without prejudice to any statutory rights that may apply to consumers under UK law.

If the service provider must cancel or change a booking due to illness, safety concerns, supplier failure, weather conditions, access issues, or other events beyond our reasonable control, we will endeavour to offer an alternative date or a suitable refund where appropriate. However, we will not be liable for indirect loss caused by the cancellation, including loss of business, missed appointments with third parties, or inconvenience, except where such liability cannot be excluded by law.

Refunds, where applicable, will normally be made using the same method as the original payment unless otherwise agreed. Where work has already begun, refunds may be reduced to reflect the value of services already performed, costs incurred, or materials used. Once a service has been fully delivered, refunds are not usually available unless required by law or specifically agreed in writing.

4. Delivery of services and client obligations

The client must provide reasonable cooperation to allow the service to be completed safely and efficiently. This includes ensuring access to the property, securing permissions where necessary, protecting valuable items, and making the service area ready if preparatory steps are required. If the client fails to cooperate, the service may be delayed or treated as cancelled at our discretion, and additional charges may apply.

The client must inform us of any relevant hazards, including fragile structures, concealed utilities, asbestos risk, infestation, contamination, restricted access, or any condition that may affect the safe performance of the work. We may refuse to proceed if we believe that the environment is unsafe, unlawful, or unsuitable. We are entitled to rely on the information provided by the client and will not be responsible for losses caused by undisclosed risks or inaccurate instructions.

Any dates, durations, or completion times quoted are estimates unless expressly confirmed as fixed. We will use reasonable care and skill in providing the service, but delays may occur because of weather, traffic, supplier issues, client changes, or other circumstances outside our control. Where a service is time-sensitive, the client should make this clear before booking so that we can confirm whether the requirement is achievable.

5. Liability and limitations

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our liability will be limited to the amount paid or payable for the relevant service, unless a different limit is stated in the specific agreement.

We will not be responsible for loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or any indirect or consequential loss arising from the service, except where such exclusion is prohibited by law. We are also not liable for damage caused by pre-existing defects, hidden faults, unsuitable materials, incorrect client instructions, third-party interference, or the client’s failure to follow reasonable advice or aftercare instructions.

Where we provide recommendations, observations, or optional suggestions, they are given in good faith but do not amount to a guarantee unless expressly confirmed in writing. The client remains responsible for deciding whether to act on any advice provided. If a claim is made, the client must take reasonable steps to minimise any loss. Failure to do so may reduce any compensation that would otherwise be payable.

6. Waste, disposal, and environmental responsibilities

Where the service involves removal, handling, transport, or disposal of waste, the client agrees that all waste must be identified accurately and placed in a suitable condition for collection or processing. The service provider may refuse to handle items that are hazardous, contaminated, illegal to move, or not disclosed in advance. Waste classifications, handling requirements, and disposal methods must comply with applicable UK waste regulations and environmental laws.

Unless otherwise agreed, the client remains responsible for ensuring that waste is lawfully stored, transferred, and presented for removal. If the service provider arranges disposal on the client’s behalf, the client must provide truthful information about the contents and origin of the waste. Any additional charges arising from unexpected contamination, excess volume, sorting, licensing, or specialist disposal needs may be added to the invoice.

The client must not include prohibited items, hazardous materials, or regulated substances unless this has been specifically agreed and all legal requirements have been satisfied. We may require documentation, declarations, or segregation of waste streams before accepting any materials. Where waste transfer notes, receipts, or similar records are required by law, they will be completed in accordance with applicable obligations and retained for the appropriate period.

7. Complaints, defects, and rectification

If the client believes the service was not provided with reasonable care and skill, they should notify us within a reasonable time after completion. We may inspect the issue and, where appropriate, offer a re-performance, partial refund, or other reasonable remedy. The client must allow us a fair opportunity to investigate and, if appropriate, put matters right before arranging third-party repairs or making changes that could increase the loss.

We are not responsible for dissatisfaction arising from changes to the original brief, information supplied late by the client, or circumstances that materially differ from those discussed at the time of booking. Any remedy will be limited to what is fair and reasonable in the circumstances. Nothing in this clause affects statutory consumer rights that cannot be waived or reduced by agreement.

If a defect or issue is caused by the client’s misuse, neglect, failure to maintain the work, or failure to follow provided instructions, we may decline any free rectification. Where an inspection reveals that the issue was not caused by our service, we may charge for the time spent attending, diagnosing, or investigating the matter.

8. Force majeure and suspension

We shall not be in breach of these terms if performance is delayed or prevented by events beyond our reasonable control, including but not limited to severe weather, industrial action, accidents, supply failure, fire, flood, power outage, government restriction, or public health emergencies. In such cases, we may suspend work, reschedule the service, or cancel the booking if continuing would be impractical or unsafe.

If a force majeure event continues for an extended period, either party may be entitled to end the agreement in relation to the affected service by giving written notice. Where payment has been made for work not yet performed, a refund may be issued for the unearned portion after reasonable deductions for costs already incurred. The parties agree to act reasonably and to cooperate in finding an alternative date where possible.

Any failure or delay in enforcing a right under these terms shall not operate as a waiver of that right. If we choose not to exercise a right on one occasion, this does not mean that the same or similar right cannot be exercised later. These provisions are intended to support a practical service relationship while preserving each party’s legal position.

9. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the law of England and Wales, unless the service is supplied under a different mandatory legal regime. If the client is resident elsewhere in the UK, any mandatory consumer protections that apply in their jurisdiction will still be respected where required by law.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising under or in connection with these terms, except where the law provides that another court or tribunal has mandatory jurisdiction. Before bringing proceedings, both parties should seek to resolve any disagreement in good faith and by informal discussion, where appropriate, to avoid unnecessary cost and delay.

By proceeding with a booking, the client confirms that they have read, understood, and agreed to these terms and conditions. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a later variation is expressly agreed. The service provider recommends that clients retain a copy for their records.